Frequently Asked Questions

How much does delivery cost?

Single Prams / Cots & Accessories - Delivery is a flat fee of £6.99
Additional large items - £6.00 per item
Returns are totally free!

How long does delivery take?

We usually deliver with DPD or Royal Mail, who have a 1 - 3 day shipping timeframe. As we are reliant on a 3rd party for shipping, if you are ordering for a holiday or specific event, please ensure you allow a reasonable timeframe buffer (we recommend 3 days) as we cannot be held responsible for any 3rd party shipping delays.

I'd like a delivery date that's not appearing available in the delivery calendar

Please contact us if you'd like a date that is showing unavailable in the calendar as we may be able to achieve this for you.

I'd like same day or next day delivery

We don't offer this as standard, however if you need a super quick delivery time, please contact us as we may be able to work some magic.

I'm travelling to the UK from abroad, can I order to a UK Address/Hotel?

Of course you can! If you let us know in advance we will speak to the hotel/airbnb on your behalf to arrange safe delivery for when you arrive. 

Can I preorder?

Absolutely! If you're getting organised for an upcoming holiday or impending arrival, just select your desired delivery date in the calendar at checkout.

How much do returns cost?

Free!

How do returns work?

We require you to return your item on the last day of your rental period, which is specified in your order confirmation email. We use Royal Mail for our returns service and have a dedicated returns portal on the Royal Mail website: Here

You have two options for your return & you do not require a printer;
1: You can choose to receive a QR code and drop the package off at your local Post Office, where the QR
code will be scanned to print the label.

2: You can choose a home collection, the postie will come to your door and collect the parcel from you, they will even bring the label with them.

Just follow the instructions on the return portal for either option.
Make sure to obtain proof of postage.

I'd like to return my item early

We're happy for you to do this, just follow the normal returns process.

I'd like to keep my item longer

This is fine too! (subject to product availability). Please get in touch and we'll discuss your requirements. We offer reduced pricing for longer rental periods.

Are the products new?

You may receive an item that is brand new, however this is not guaranteed and you may receive a previously used item with some signs of general wear. Every item we rent is quality checked and professionally cleaned prior to rental. By renting, you are helping to re-use and reduce wastage in the baby industry, protecting the environment for your little one and future generations. If you have any concerns please contact us.

How much does it cost?

Each item has a set price for specified rental lengths, which are shown on the product pages. The longer your rental period, the cheaper the weekly rate.

I'd like a rental period that is different to the options on the product page

Our minimum rental period is 1 week. If you require a longer or bespoke rental period that differs to those available on the product page, please get in touch so we can discuss your requirements.

How do you clean the items?

We thoroughly clean and quality check all items between rentals. We use baby and environment friendly products to steam or launder fabrics and to clean & sanitise hard surfaces.

What if I lose or damage my rental item?

We expect fair wear and tear from normal usage during your rental (small tears/small stains/slight scratches) and this is nothing to worry about. If your item is lost or damaged beyond repair, we expect you to cover the cost of replacing like for like, and therefore recommend your item(s) is covered on your home or travel insurance. If the item is damaged or soiled beyond fair wear and tear, but is repairable, we may charge you for the cost of the repair.