Returns Process for Thursday’s Child Rentals

Our self-service returns portal is the easiest way to send your items back to us. We've partnered with Royal Mail to make the process simple and convenient — you can access the portal here: Thursday's Child Return Portal.

Just follow these easy steps:

On the portal, enter your order number (including the #) and your details as requested, then click "Create your label."

You'll then have two options:

Option 1 (our favourite!):
Arrange a home collection — Choose your preferred date for a postal worker to collect the item directly from your address. They'll even bring the label with them!

Option 2:
Drop off at a Post Office — You can either print the returns label at home and attach it yourself, or simply present the provided QR code at the Post Office to have them print it for you.

Returning Multiple Boxes:

If you have more than one box to return, simply repeat the steps above to create a separate label for each parcel.

What if i forgot to send a part back?
Please don't worry, it happens! Please let us know as soon as you realise and simply pop it in the post back to us using the address below.